At Meriera, we want you to feel confident when shopping with us. If you have an issue with your order, please contact our support team so we can assist you.
Return Requests
If you would like to request a return, please contact us before sending any item back.
Please include:
- Your order number
- The reason for the return
- Relevant details about the item
- Photos, when necessary
Return requests are reviewed individually according to the condition of the product and the circumstances of the order.
Return Conditions
To be eligible for a return, items should generally:
- Be unused and in their original condition
- Remain in the original packaging where applicable
- Not show signs of wear, washing, damage, or alteration
- Be accompanied by valid order information
Certain items may not be eligible for return where permitted by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and photographs of the item and packaging so that we can review the issue and determine an appropriate solution.
Refunds
Once an approved return has been received and reviewed, we will notify you of the outcome.
If a refund is approved, the applicable amount will generally be returned to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Unless otherwise required by applicable law or agreed with our support team, return shipping costs may be the responsibility of the customer.
Contact Us
For return or refund questions, please contact:
Email: assistline@meriera.com